Privacy Policy

Sia Estates operates the website (https://www.siaestates.com). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit and interact with our Website, in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, and the rules framed thereunder.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Website.

1. Definitions

  • “Personal Data” refers to any information about an individual who can be identified from that data or from that and other information either in our possession or likely to come into our possession. This includes, but is not limited to, name, address, email address, phone number, and any other information that identifies you.
  • “Sensitive Personal Data or Information (SPDI)” includes information relating to password, financial information (such as bank account or credit card or debit card or other payment instrument details), physical, physiological and mental health condition, sexual orientation, medical records and history, biometric information, and any other information as may be prescribed.
  • “Data Principal” refers to the individual whose personal data is being processed.
  • “Data Fiduciary” refers to us, Sia Estates, who determine the purpose and means of processing personal data.

2. Information We Collect

We may collect various types of information from and about users of our Website, including:

  • Contact Information: Name, email address, phone number, postal address, company name, and job title when you fill out forms (e.g., contact us, request a quote, download a brochure).
  • Project Information: Details about your construction project requirements, specifications, budget, and timelines, if you provide them.
  • Communication Data: Records of your correspondence with us, including emails and chat transcripts.
  • Technical Information: IP address, browser type, operating system, device information, internet service provider, and other technical identifiers.
  • Usage Data: Information about how you use our Website, such as pages visited, time spent on pages, links clicked, and referral sources.
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your Browse experience and analyze website traffic. (See Section 6 for more details on Cookies).

3. How We Collect Information

We collect information through various methods:

  • Directly from you: When you fill out forms, subscribe to newsletters, request information, or communicate with us directly.
  • Automatically through Website Technologies: As you navigate through our Website, we may use cookies and other tracking technologies to collect certain information.
  • From third parties: We may receive information from third-party services that integrate with our Website or provide analytics services.

4. Purpose of Collection and Use of Information

We collect and use your Personal Data for the following purposes:

  • To provide services: To respond to your inquiries, provide quotes, and facilitate communication regarding construction projects and services.
  • To improve our Website: To analyze website usage, identify trends, and enhance user experience and functionality.
  • To send marketing communications: To send you newsletters, promotional materials, updates on our projects, and other information that may be of interest to you, based on your consent.
  • To comply with legal obligations: To fulfill our legal and regulatory requirements under Indian law.
  • For internal business purposes: Including data analysis, audits, developing new services, and identifying usage trends.
  • To protect our rights: To enforce our terms and conditions, protect our rights, privacy, safety, or property, and that of our affiliates, you, or others.

5. Consent

We will obtain your explicit and informed consent before collecting or processing your Personal Data, especially Sensitive Personal Data or Information. Your consent must be freely given, specific, informed, and unambiguous, with a clear affirmative action. You will be provided with a clear notice of the purpose of collection and the type of data being collected at the time of collection.

You have the right to withdraw your consent at any time by contacting us using the details provided in Section 11. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

6. Cookies and Tracking Technologies

Our Website uses “cookies” and similar tracking technologies to enhance your Browse experience and gather information about how you use our site.

  • What are cookies? Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
  • How we use cookies: We use cookies for:
    • Essential Website Functionality: To enable basic website features like navigation and access to secure areas.
    • Performance and Analytics: To collect information about how visitors use our Website, such as which pages are most popular, to improve performance and user experience.
    • Marketing and Personalization: To deliver content and advertisements relevant to your interests, where applicable and with your consent.
  • Managing Cookies: You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set your browser to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our Website, and some services and functionalities may not work.

7. Sharing and Disclosure of Personal Data

We will not disclose your Personal Data to any third party without your prior explicit permission, except in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., website hosting, analytics, CRM systems, email marketing). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or prevent fraud or imminent harm.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred to the acquiring entity.
  • With your Consent: We may share your information with other third parties with your explicit consent.

8. Data Security

We are committed to protecting the security of your Personal Data. We implement reasonable security practices and procedures to protect your information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Technical Safeguards: Encryption (where appropriate), firewalls, secure server environments, and intrusion detection systems.
  • Physical Safeguards: Restricted access to our premises and data storage facilities.
  • Administrative Safeguards: Employee training on data privacy and security, strict access controls, and regular security audits.

While we strive to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

9. Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your Personal Data is no longer required, we will securely dispose of it.

10. Your Rights as a Data Principal

Under the DPDP Act, you have certain rights regarding your Personal Data:

  • Right to Access: You have the right to obtain confirmation from us as to whether your Personal Data is being processed, and if so, access to such Personal Data and information regarding its processing.
  • Right to Correction/Rectification: You have the right to request the correction or updating of inaccurate or incomplete Personal Data we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your Personal Data, under certain circumstances.
  • Right to Grievance Redressal: You have the right to register a complaint with the Data Protection Board of India if you believe your rights under the DPDP Act have been violated.
  • Right to Nominate: You have the right to nominate another individual to exercise your rights under the DPDP Act in the event of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.